India’s Most Trusted Ayurvedic Helpdesk on WhatsApp

Refund Policy – Ask Indus Veda

Effective Date: July 29, 2025
Service Name: Ask Indus Veda – India’s Trusted Ayurvedic Helpdesk on WhatsApp
Company Name: Indus Veda


Contact:
📞 Phone: 9313154677
📧 Email: support@indusveda.com
🌐 Website: www.indusveda.com

1. Nature of Service

"Ask Indus Veda" is a personalized Ayurvedic Q&A service offered via WhatsApp, where users can submit one health-related question and receive detailed, expert guidance on diet, lifestyle, and Ayurvedic treatment suggestions. The service is delivered after the user completes the one-time non-refundable payment of ₹200 per question.

2. No Refund Policy

We maintain a strict no refund policy due to the nature of the service being a digital, expert-driven consultation which begins the moment a query is submitted and payment is confirmed.

No refunds will be issued under the following circumstances:

  • User changes their mind after payment

  • User fails to share complete or accurate information for the consultation

  • User is not satisfied with the style or content of Ayurvedic advice

  • User is unresponsive or does not follow up after receiving our answer

  • User expects modern diagnosis or prescriptions (which is not the purpose of the service)

  • User experiences delays due to WhatsApp message delivery, technical errors, or external factors

3. What You Are Paying For

The ₹200 covers:

  • 1 personalized Ayurvedic answer based on the question shared

  • Analysis of your symptoms and constitution (Prakruti) as best possible through text

  • Suggestions for suitable Ayurvedic formulations, food habits, and lifestyle improvements

  • Structured response, often with tables or sections for clarity

  • Direct WhatsApp communication with Indus Veda’s expert team

4. Commitment to Clarity and Support

While refunds are not offered, we do remain committed to clear, responsible, and ethical Ayurvedic guidance. If your query needs clarification or a short follow-up (within reasonable scope), our team will assist you without additional charge.

For all communication, please use the official WhatsApp number or reach us via:

5. Agreement

By making payment for the "Ask Indus Veda" service, the user confirms that they have read and understood this refund policy and agrees to its terms.