India’s Most Trusted Ayurvedic Helpdesk on WhatsApp

Shipping & Delivery Policy

Effective Date: 30 July 2025
Company Name: Indus Veda
Contact: 📞 9313154677 | ✉️ support@indusveda.com
Website: www.indusveda.com | https://ask.induveda.com

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed after 5 PM IST, on Sundays, or on public holidays will be processed on the next working day.

  • In case of unforeseen delays (such as stock unavailability, courier disruptions, etc.), customers will be notified via WhatsApp/email.

2. Shipping Locations

We currently ship across India. International shipping is not available at this time.

3. Estimated Delivery Time

We currently offer Standard Shipping services across India. For Metro Cities, the estimated delivery time is 3 to 5 working days. For Non-Metro Cities, customers can expect delivery within 4 to 7 working days. For Remote or Rural Areas, depending on serviceability of selected pincodes, the estimated delivery timeframe may range from 5 to 10 working days. We are committed to ensuring safe and timely delivery of all Ayurvedic medicines and wellness products through reliable courier partners.

Note: Delivery timeframes may vary during festivals, natural disruptions, or unforeseen courier delays.

4. Shipping Charges

  • Standard shipping is ₹70 – ₹200 depending on weight and location.

5. Order Packaging

All products are securely packed in tamper-proof, spill-proof Ayurvedic-compliant packaging, maintaining hygiene and safety standards. Fragile products are cushioned adequately to avoid damage during transit.

6. Non-Delivery / Wrong Address Issues

  • If the customer provides an incomplete or incorrect address, delivery may fail.

  • In such cases, re-shipping will be initiated only after additional shipping charges are paid.

  • Indus Veda is not responsible for delays or losses caused by incorrect information provided by the customer.

7. Proof of Delivery (POD)

  • For most deliveries, courier tracking details and POD (if applicable) will be shared via WhatsApp/SMS.

  • Customers are advised to check the package at the time of delivery. In case of tampering or damage, notify us within 24 hours with photographs.

8. Return to Origin (RTO)

  • If the courier returns the package due to customer's unavailability or non-responsiveness, the customer will be liable to pay for re-shipping costs.

  • If the customer refuses to receive the parcel for non-genuine reasons, no refund or replacement will be provided.

9. Inquiries & Support

For any shipping-related questions or assistance:

Note: This Shipping Policy is subject to change without prior notice. We recommend customers review it periodically on our website or WhatsApp updates.